SLA & Escalations
Monitor SLA compliance and manage escalated leads
Active Escalations
8
Resolved Today
3
50% vs yesterday
Avg Overage
31h
Agents at Capacity
1
| Lead | Caller | Stage | Time in Stage | Overage | Status | Action |
|---|---|---|---|---|---|---|
MRX-24027 Kavita Rao | Vikram Reddy | Verbal Commitment | 100h | +8h | escalated | |
MRX-24039 Ritu Gupta | Amit Kumar | Pickup Scheduled | 51h | +13h | escalated | |
MRX-24024 Manish Agarwal | Vikram Reddy | Doc Initiated | 87h | +10h | escalated | |
MRX-24023 Swati Kapoor | Vikram Reddy | Interested | 86h | +31h | reassigned | |
MRX-24025 Anita Mishra | Neha Singh | Pickup Done | 102h | +45h | reassigned | |
MRX-24020 Vijay Chauhan | Rahul Sharma | Doc Verification Pending | 45h | +40h | escalated | |
MRX-24005 Divya Bhatt | Rahul Sharma | Pickup Done | 117h | +63h | reassigned | |
MRX-24020 Vijay Chauhan | Amit Kumar | Doc Verification Pending | 69h | +17h | escalated | |
MRX-24013 Arun Mehta | Vikram Reddy | Fresh | 36h | +66h | escalated | |
MRX-24021 Anita Mishra | Neha Singh | Doc Initiated | 31h | +50h | escalated | |
MRX-24050 Sunita Devi | Vikram Reddy | Contacted | 88h | +15h | reassigned | |
MRX-24042 Asha Kumari | Amit Kumar | Interested | 29h | +14h | escalated |