Command Centre
Real-time pipeline and team health overview
Auto-refresh: 60s
Pipeline Health
Leads Today
67
15% vs yesterday
Queue Backlog
28
SLA Breaches
8
Pickups Today
12
8% vs yesterday
Stage Distribution
Team Health
RS
Rahul Sharma
Online · Login 8:58 AM
14/25
23
Calls
9
Doc Verif.
15
Conversions
PP
Priya Patel
Offline
19/25
21
Calls
7
Doc Verif.
14
Conversions
AK
Amit Kumar
Online · Login 8:21 AM
Idle 32m
8/20
33
Calls
12
Doc Verif.
14
Conversions
NS
Neha Singh
Online · Login 9:07 AM
Full
25/25
16
Calls
9
Doc Verif.
9
Conversions
VR
Vikram Reddy
Idle · Login 9:33 AM
14/20
33
Calls
4
Doc Verif.
8
Conversions
Action Required
SLA Escalations
8 leads have breached SLA thresholds
Long-Waiting Queue
Leads waiting over 2 hours in Master Queue
Idle Agents
Agents idle for more than 30 minutes